FAQ

Q. Where are you located?
This site is maintained in Hong Kong. Our group’s processing facilities are in China and India. International marketing is done from Hong Kong.

Q. What are your opening hours?
Mon~Fri : 9:30am to 6:00pm Hong Kong time.(GMT +0800)
Saturday: 9:30am to 1:00pm Hong Kong time.
Closed on Sundays, and Hong Kong public holidays.

Q. How do we contact you?
We would prefer all communications by e-mail to from where your message will be routed to appropriate group company. Of course, you may also use mail, telephone, or fax to communicate to us. Details can be found in contact us page.

Q. How long are prices valid?
Prices for most of our orders fluctuate considerable, and also depend on quantity, payment and shipping terms. Prices are therefore quoted on requests. All prices are subject to our final confirmation unless otherwise mentioned in the quotation.

Q. How can we place orders?
Presently, orders may be placed by e-mail, or fax message. We do not encourage orders by ordinary airmail as prices may not be valid at the time of receipt of such orders.

Q. What are your minimum order quantities?
Generally, minimum order quantity for export orders is single item per 20′ container. Assortment of multiple items in same shipping container is possible only if port of loading is same, and subject to a minimum US$2000 per item.

Q. What are your payment terms?
Standard payment terms are 100% confirmed irrevocable Letter of Credit at sight. For customers with good-track record with us and subject to positive bank credit report, we may be able to offer CAD terms. New customers, not familiar with “Letter of Credit” mechanism, may, at their option, select to pay 100% advance for orders less than US$5,000 or 50% advance for orders between US$5,001 and US$10,000, or 30% advance for orders orders exceeding US$10,000. Balance may be paid against fax copy of shipping documents.

Q. What are your shipping terms?
For export orders, normal shipment is “by sea”. Shipment by air, couriers, post parcel can also be arranged upon request.

Q. How fast can you make shipments? How fast can we receive goods?
Export shipments can be made as quickly as 2-4 weeks from date of receipt of order along with advance or L/C as applicable. Transit period between date of shipment and date of arrival at destination depends on a wide variety of factors – such as shipping mode selected, delays at customs at destination.

Q. Can you supply products other than ones listed in your products pages?
We are very much focused in Spices, Dehydrated Vegetables and Recipe Pack. We do not handle fresh fruits, vegetables, liquors and animal products. If required products fall within our existing line of business, we may be able to supply. For specific enquiries, please use our enquiry form.

Q. What quality guarantees are offered by you?
All products are guaranteed to be as per description at the time of shipment, and in sound merchantable condition within the normal product life. Satisfaction is guaranteed. Non-defective Consumer food products may be returned within one week of receipt in original condition for full refund without any questions asked. Non-defective Agro raw materials may be returned within 30 days of shipment for full refund less shipping costs provided there has been no adverse market fluctuation. Defective products, supported by clean survey certificates issued by internationally reputed independent surveyors may also be entitled to return freight. Right to replace is reserved. Conditions and exclusions apply. In the event of any doubts, we strongly recommend, prior clarification – please use our enquiry form for it.

Q. What documents and certificates can you provide with goods?
Commercial invoices, Transport documents (such as Bill of Lading, Airway Bill), Certificate of Origin are normal shipping documents for all shipments. For agro raw materials, Phytosanitary Certificate and Fumigation Certificate is provided when specifically requested. Upon request, independent survey certificates issued by internationally reputed surveyors can be provided at buyers costs. Such certificate usually cost US$400 or more per shipment depending on nature of inspection and quantity involved. Buyers may also directly appoint such surveyors and directly settle payments with surveyors. Shipments will generally be delayed by a week or more to allow for co-ordination between shipping department and surveyor as also to provide for minimum pre-appointment notices required by surveyors.

Q. What after sales service and support is provided by you?
All customers are entitled to regular and useful market reports upto 3 months from the date of their last purchase from us, and full information on usability of our products for specific applications upto product’s expiry date, as also on request up-to-date status reports on their orders, shipments and documents.

Q. Would you be interested in buying from us?
We are very much focused in Spices, Dehydrated Vegetables and Recipe Pack. We do not handle fresh fruits, vegetables, liquors and animal products. If required products fall within our existing line of business, we may be able to supply. For specific enquiries, please use our enquiry form.

Q. Would you be interested in appointing us as your buying agents?
If you are based in uncovered territory/country, and able to demonstrate solid expertise and experience in our line of business, with wide range of related contacts and able to maintain strict control over quality and shipments, we may be able to appoint you as our buying agents. For specific enquiries, please use our enquiry form.

Q. Would you be interested in appointing us as your distributors?
If you are based in uncovered territory/country, and able to demonstrate solid expertise and experience in our line of business, with sufficient manpower and infrastructure to efficiently and widely distribute our products, we may be able to appoint you as our distributor. For specific enquiries, please use our enquiry form.

Q. Would you be interested in employing me?
From time to time, we may have openings available in various group offices located in China, Hong Kong and India. If you are based in or willing to work in cities where our offices are located, and able to demonstrate solid expertise and experience appropriate to the job available, we may be able to employ you. For specific enquiries, please use our enquiry form.

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